At Godrej UPSTREAM, we understand the remarkable evolution of the travel industry. We, thus help our clients transform their customer relationships into a strategic advantage, resulting in increased revenue, improved operating efficiency, and enhanced brand loyalty.

Location: The India center is located at Thane, 19 miles north-east of Mumbai on the Western coast of India. It is well connected by major rail lines and a national highway links Thane with Mumbai and other cities and towns. The nearest airport is Mumbai.

Mission:  At Godrej UPSTREAM, we are passionate about our business, associates and customers. We create a competitive advantage by delivering inspired customer care through the integration of people, process and technology. Success to us means personal and professional growth of our associates, and increased value for our shareholders.

Vision: Our Associates are our most valuable resource, and strategic competitive advantage. We will continue to build infrastructure that is instrumental in valuing Associates. We nurture the Godrej UPSTREAM culture to facilitate elegant service, professionalism and profitability, in order to enhance Godrej UPSTREAM’s ability to be a leading provider of high-quality customer care services across a variety of industries.

Guiding Principles
• Highest Quality of service, ethics and client care
• Seamless integration of online and offline channels
• Domain knowledge to enable complex interactions
• Innovative and service driven organizational culture
• Robust process that captures new information and institutionalizes it within the enterprise
• Comprehensive reports on activity, success and expanded customer knowledge to our clients
• Enhanced security and the ability to securely execute transactions
• Measurable performance